Help and Support

Shop FAQ

How long will my order need?

Times

Parcel might sometimes be a little faster, but all in all there is no big difference between both methods.

  • Countries around Germany: 4-7 working days
  • Europe: 4-10 working days
  • Rest of the world: 7-14 working days + 1-18 days customs (Time depends A LOT on country and the mood of the person in charge...)

About how we ship

We use DHL parcel and World Letter to ship your orders, you can choose that in checkout. We usually need about 1 day until your order is shipped, sometimes a bit longer because we can't do this project on full-tim (at least if you dont want to pay our rent :P).

DHL Parcel

DHL Parcel is the more expensive and safer way: Insured and with good tracking. Tracking informations will be sent by DHL, usually about 1-3 days after your order.

World Letter

The World Letter is the cheaper option. It usually needs a little longer and is not insured, the tracking is there but we will only use it when the order doesn't arive in time since its a hustle to do it. We are working on sending it directly to you though.

How much is shipping?

For Germany

4,60 €. We only send with DHL parcel in Germany.

International

World letter:
  • Worldwide (under 500g): 5,7€
  • Worldwide (under 1000g): 9,63€
Parcel:
  • Austria: 6,5€
  • Switzerland 12,50€
  • Sweden: 12€
  • Other EU: 11,5€
  • World: 10 - 25€

A priece list with all the countries can be found under payment & dispatch. 

How can I return my order?

Times

We don't require any special form or something. Just include a paper having the most important informations on it:

  • Full Name
  • Order number or mail address
  • Instructions (Reason of the return and what we should do (Send another item? Refund?)
Important:

We do not take unpaid sendings! Those are really, really expensive and we can't pay that. We will obviously refund you the shipping if it was our fault. Suitable is world letter or similar.

Address:

ParkourStore
Ringstraße 19
61194 Niddatal

Parcel might sometimes be a little faster, but all in all there is no big difference between both methods.

  • Countries around Germany: 4-7 working days
  • Europe: 4-10 working days
  • Rest of the world: 7-14 working days + 1-18 days customs (Time depends A LOT on country and the mood of the person in charge...)

How can I pay?

We take:

  • PayPal
  • SEPA
  • Credit Card
  • Invoice (We ship -> You pay after delivery, not available for every country)
  • Klarna / Sofort- Überweisung (Germany and Austria)

New: You can now also transfer via PayPal.me - Just send the money to paypal.me/pkstore. Please write a mail to us afterwards to let us know! (Contact form below)

Why don't you stock this product?

Our funds are limited, so we can't stock everything. If you would like to see a brand or a certain product on the shop please write us!


feedback@parkourstore.com

How can I cancel my order?

Just write us a mail with the contact form below :) Don't forget to include your order number!

Project FAQ

Following in a few days

Didn't Find What You Were Looking For?

Write us a mail! In case the contact field doesn't work, write to support at parkourstore.com.